Refund and Returns Policy
Last Updated: [08/07/2026]
Thank you for shopping at YMRPULSAR.
This Refund Policy describes our terms for returns, exchanges and refunds for all physical products purchased on https://ymrpulsar.com.
Return Eligibility
You have 30 calendar days upon receipt of your order to submit a return request.
To qualify for return:
- Items must be unused, unmodified, in original factory condition, with all original packaging, accessories and labels intact.
- Items that have been modified, installed, damaged by improper use, incorrect operation, man-made damage or accidental damage are NOT eligible for free return.
- Custom-made or personalized items are non-returnable unless defective.
Return Process
Do NOT send items back without prior approval.
Please contact our support team at zhengxin@ymrpulsar.com with your order number, product name and clear photos of items.
We will reply within 2-3 business days and send you return instructions.
Customer is responsible for outbound return shipping cost for change-of-mind returns. We strongly recommend tracked shipping service. We take no responsibility for packages lost during return transit.
Damaged / Defective / Wrong Items
If you receive damaged, defective or incorrect goods, please contact us within 7 calendar days after delivery with photos or video evidence.
We will offer replacement, partial refund or full refund at our discretion. We will cover reasonable return shipping cost for confirmed defective items.
Refund Processing
After we receive and inspect your returned goods, approved refunds will be processed to your original payment method within 5-7 business days.
Please allow extra processing time for banks or card issuers to post funds back to your account. Original shipping fees are non-refundable for voluntary returns.
Exclusions
Products that have been used, installed or assembled are not eligible for return due to personal adaptability issues or inappropriate purchase choices made by buyers.
Normal wear-and-tear after daily use is not treated as product defect.
Need help?
If you have any questions, please contact us: zhengxin@ymrpulsar.com.